Privacy Policy

Introduction

Orchestra Studios ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Personal Information

When you register for an account, we collect:

• Name (first and last)
• Email address
• Password (encrypted)

Content You Upload

To provide our services, we process and store:

• Video files you upload
• Audio recordings and voice samples
• Generated content (processed videos with lip-sync)

Usage Information

We automatically collect certain information about your device and how you interact with our service:

• IP address
• Browser type and version
• Pages visited and features used
• Processing job status and history

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your video and audio content for lip-sync generation
• Communicate with you about your account and service updates
• Respond to your support requests
• Process payments and manage subscriptions
• Detect and prevent fraud or abuse
• Comply with legal obligations

Data Storage and Security

We implement industry-standard security measures to protect your information:

• Passwords are encrypted using bcrypt hashing
• Media files are stored securely in Google Cloud Storage
• Data transmission is encrypted using HTTPS/TLS
• Access to your data is restricted to authorized personnel only

Data Retention

We retain your personal information and content for as long as your account is active or as needed to provide you services. You may delete your content at any time through your account settings. If you close your account, we will delete your data within 30 days, except where we are required to retain it for legal purposes.

Third-Party Services

We use the following third-party services to operate our platform:

• Stripe: Payment processing
• Google Cloud Storage: Media file storage
• SendGrid: Email delivery
• Third-party AI services: Voice and video processing

These services have their own privacy policies governing their use of your information.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and associated data
• Export your content
• Opt-out of marketing communications

To exercise these rights, please contact us at hello@orchestrastudios.ai

Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@orchestrastudios.ai